Safety & privacy
Four separate spaces
Peer groups, circle logistics, medical records and private AI assistance are separate. Membership and caregiver relationships never grant access to the whole medical vault.
AI processing
AI assistant, not a doctor, therapist or human caseworker. It can make mistakes and cannot diagnose, prescribe or provide therapy. Not continuously monitored or an emergency service. Only messages you deliberately send and explicitly selected saved preferences are used. No automated vault retrieval. AI processing can be read by the service and its AI processor; it is not end-to-end encryption. Conversations are saved privately to your account until you delete them. Optional browser copies are not encrypted; avoid shared devices. Browser history never grants account access.
Your permissions
Invitations expire after 48 hours, are single use and require the intended confirmed email. Owners choose read, logistics-write and invite permissions separately. Removing a member stops future authorized access; prior downloads or screenshots cannot be recalled.
Sharing and exports
Review the item, recipient and expiry before sharing medical records in the existing encrypted records service. Circle export contains practical logistics only. Exports are never withheld behind an upgrade. Keep exported files safe.
Support directory
Verification is not implied by approval. No Aadhaar or private identity documents are requested in this pilot. Clinical professionals must operate within separately verified scope; attendants must not make medication or procedure decisions. Referrals require the referred person’s opt-in before any publication.
Moderation and urgent risk
Groups stay closed until a named moderator, availability and escalation arrangement are configured. Reports support human review, not guaranteed emergency response. Call 112 or seek immediate in-person care when urgent.
Release status
Adult private logistics, moderated intake and nonclinical AI are the pilot scope. Clinical therapy, minors/capacity workflows, private document uploads, direct messaging, insurer/WhatsApp/Eka connections and legacy releases are unavailable pending separate review. No security audit or legal-compliance certification is claimed.
Choice and deletion
AI processing requires its own consent. Optional preferences can be viewed and deleted. Requests can be deleted from My requests, removing linked support listings. Participation is not marketing consent. No private-content advertising or model-training use is requested by this feature.
Confidential complaint or appeal
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